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  5. october training / quiz 5
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Choose your name from the list
 
 
 
Customer needs to change his name , your action on gini will be
 
 
 
Cash customer needs to cancel the service
 
 
 
What is the difference between reinstallation & reinstate
   
 
 
 
Talk about sleeping mode
   
 
 
 
Talk about downgrade
   
 
 
 
Change country will be
 
 
 
if the customer has warranty product so wont pay the reinstallation fee
 
 
 
What does fraud mean?
   
 
 
 
Customer has platinum plus package and requested to downgrade to premier plus HD 14 what is the applicable scenarios
 
 
 
What does VOD extra mean?
   
 
 
 
Customer called and the subscription is on cancelled CTA