|
Dear customer,
You are invited to participate in our customer survey. It will take approximately 15 minutes to complete the questionnaire. Your survey responses will be strictly confidential.
We would like to draw your attention on the fact that it is not possible to start fulfilling it and to leave it as the answers will not be saved.
If you have questions at any time about the survey, you may contact Virginie Lvovschi at +33 1 40 77 82 21 or by email at [email protected].
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. |
| |
|
|
|
|
|
|
|
LEVEL OF SATISFACTION
Products and packaging
Could you please give a mark between 1 (very low) and 10 (very high) on the following items? If the question is not applicable for you, then enter N/A.
|
|
|
|
|
|
| Please add a comment for items with a mark below 5. | | |
|
|
|
|
| Any suggestions to help us to improve? | | |
|
|
|
Technical support
Could you please give a mark between 1 (very low) and 10 (very high) on the following items? If the question is not applicable for you, then enter N/A.
|
|
|
|
|
|
| Please add a comment for items with a mark below 5. | | |
|
|
|
|
| Any suggestions to help us to improve? | | |
|
|
|
Commercial relationship
Could you please give a mark between 1 (very low) and 10 (very high) on the following items? If the question is not applicable for you, then enter N/A.
|
|
|
|
|
|
| Please add a comment for items with a mark below 5. | | |
|
|
|
|
| Any suggestions to help us to improve? | | |
|
|
|
Customer service
Could you please give a mark between 1 (very low) and 10 (very high) on the following items? If the question is not applicable for you, then enter N/A.
|
|
|
|
|
|
| Please add a comment for items with a mark below 5. | | |
|
|
|
|
| Any suggestions to help us to improve? | | |
|
|
|
Delivery
Could you please give a mark between 1 (very low) and 10 (very high) on the following items? If the question is not applicable for you, then enter N/A.
|
|
|
|
|
|
| Please add a comment for items with a mark below 5. | | |
|
|
|
|
| Any suggestions to help us to improve? | | |
|
|
|
Global level of performance of ROCKWOOL
What is your global level of satisfaction about the whole ROCKWOOL CORE SOLUTIONS offer? Please give a mark between 1 and 10.
|
|
|
|
|
|
| Please add a comment if you like. | | |
|
|
|
|
* LEVEL OF IMPORTANCE OF EACH AREA
To indicate how important each of these 5 areas is for you, we will ask you to divide 100 points among the 5 areas: The more points you assign, the more important the area is to you. If an area is not at all important to you, do not give any points, but you must use all 100 points. |
| |
| Values must add up to 100 |
|
|
|
|
|
| Today, in your opinion, who is the main competitor of ROCKWOOL CORE SOLUTIONS? | | |
|
|
|
Please give a mark between 1 (very low) and 10 (very high) to the competitor of ROCKWOOL CORE SOLUTIONS on the following items:
|
|
|
|
|
|
|