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  1. Surveys
  2. 2016
  3. May
  4. O
  5. Online Banking Experience
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Questions marked with a * are required Exit Survey
 
 
* Please mention your age (in years)
   
 
 
 
* 1. Do you have a Bank account ?
 
Yes
 
No
 
 
* Which Bank Account do you hold (select all that apply) ?
 
Citi Bank
 
ICICI Bank
 
State Bank of India
 
HDFC Bank
 
Kotak Mahindra
 
Axis Bank
 
Other

 
 
For how long have you used online banking services ?
 
0-2 years
 
2-5 years
 
More than 5 years
 
 
 
Which all online services do you use (Select all that apply)?
 
Internet Banking
 
Mobile Banking
 
Tablet Banking
 
Alert Services
 
N/A

 
 
 
Do you still visit branch once you started using online services ?
 
Yes
 
No
 
 
 
If yes, how frequently do you visit the branch ?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
Which mode of banking do you prefer more ?
 
Physical visit to branch
 
Online Banking services
 
 
 
What are your reasons for using online services ?
 
Convenience
 
Save Time
 
24*7 access to account
 
Others
 
 
 
How often do you use online services ?
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Annually