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| How long did you have to wait for a customer service representative? |
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| How attentive was the rep to your questions? |
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| How knowledgeable was the rep to the questions you asked? |
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| Did the rep answer your questions to your satisfaction? |
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| Did the rep answer all tour questions in a timely manner? |
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| Did the rep answer all of your questions? |
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| How many times did you need to contact customer service before all your question(s) were resolved? |
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| Overall how would you rate your customer service that you received? |
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