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1.Have you ever shopped online? (please discontinue the survey if your option is NO)
 
Yes
 
No
 
 
 
2. If yes, what would be the frequency of your shopping online?
 
Very often
 
Often
 
Sometimes
 
Rarely
 
 
 
3.Which category (ies) of goods/services have you bought through internet? (please check all that apply)
 
Groceries
 
Fast food
 
Healthcare
 
Books
 
CD/DVDs
 
Toys
 
Furniture
 
Clothes
 
Computer Products
 
Entertainment
 
Airplane Tickets
 
Jewelry
 
Electronic equipments
 
Accessories
 
Souvenirs
 
Banking/Insurance

 
 
 
4.Where do you buy grocery from and why? (please check all that apply)

 
A) Neighborhood Kirana store because of the following reasons(please check all that apply):
 
Immediate/Same day home delivery
 
Free home delivery
 
Convenience from home
 
Credit facility
 
Easy bargaining on each product
 
Time savings
 
Discount offers
 
Personal touch
 
Other (Please Specify)
 

 
 
 
 
B) Supermarkets because of following reasons(please check all that apply):
 
Free home delivery
 
Comfortable browsing of grocery products
 
Facilitate price and product comparisons
 
Discount offers, deals, promotional schemes
 
Single point shopping(all products under one roof)
 
Feedback in case of complaint
 
Other (Please Specify)
 

 
 
 
 
C) E-shopping because of following reasons(please check all that apply):
 
Convenience
 
Better prices
 
Larger selection
 
Time savings
 
Home delivery
 
Stick to a budget
 
Other (Please Specify)
 

 
 
5. Which according to you are the purchase drivers from physical stores vis- a-vis virtual stores in the category grocery? (Please tick only the one which is applicable in each row among the columns)
Physical store (kirana store, supermarkets) Virtual store(E-grocery shopping)
Convenience
Immediate home delivery
Time saving
Better prices
Promotional schemes, offers, deals
Free home delivery
Single point shopping
Customization
Stick to a budget/avoid impulse buys
Easy feedback
Physical store (kirana store, supermarkets) Virtual store(E-grocery shopping)
Easy credit facility
Technology and connectivity
Easy to use websites
Touch and feel factor
Facilitate price and product comparisons
Provide in-depth product information
 
 
Please Indicate the degree of agreement for the following statement:
6. What do you think about shopping grocery online?
(Grocery items would include milk & dairy products, laundry supplies, coffee ,tea ,cocoa, rice, atta, lentils & dal, edible oils)
Strongly Disagree Disagree Neutral Agree Strongly Agree
It can Improve efficiency in purchasing groceries
Save a lot of time
Be more convenient
Provide wider product assortment
Provide in depth product information
Facilitate price and product comparisons
Allow me to buy new products
Save money on travelling
Is less stressful
Avoid impulse buying
 
 
 
7. What according to you could be the triggering factors to convert people to purchase groceries online instead of a physical store? (check all that apply)
 
Wider availability and accessibility of internet service
 
Free home delivery without any minimum order requirements
 
Immediate/same day home delivery
 
Recommendation from peer groups
 
When the prices become competitive
 
Exposure to advertisement
 
Browsing across interesting commercial websites
 
Secured payment systems
 
Other (Please Specify)
 

 
 
 
8. Which among the following sub-categories do you think can be bought online provided that e- retailer takes care of all the factors mentioned above?(please check all that apply)
 
Baby products
 
Baking (mixes & supplies)
 
Beverages (refrigerated/non refrigerated)
 
Canned Goods
 
Cleaning & washing (Laundry, air sanitizers, cleaners, liquid dish soap)
 
Condiments
 
Milk and dairy products
 
Paper supplies (toilet paper, Paper towels/napkins, Plates/cups/cutlery, Bags/foils/wrap)
 
Personal care (Deodorant, Shaving Products, Feminine Products, Soap & Body Wash, Make-up, Skin Care, Dental, Hair Care)
 
snacks
 
Fresh food
 
Frozen foods
 
Wet grocery(dal,pulses,lentils,atta,coffee,tea,rice,etc.)

 
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