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  2. 2016
  3. September
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  5. Onwards to Outstanding Service
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Questions marked with a * are required Exit Survey
 
 
FAO FEE EARNER: Please detail clients name, matter and CMS ref
   
 
 
 
Compared to other solicitors are we
 
Much Better
 
Somewhat Better
 
About the same
 
Poorer
 
 
 
How supportive are we between 1-10
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
 
 
Are we doing what we say we will/did we do what we said we would?
   
 
 
 
How responsive are we between 1-10?
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
 
 
* What words would you use to describe the people you have dealt with?
   
 
 
 
How well do we listen between 1-10?
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
 
 
Overall your experience of our service has been?
 
Excellent
 
Very good
 
Ok
 
Less than ok