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In your most recent order, how did you place your order?
 
phone
 
internet
 
mail
 
in store
 
 
 
If ordering by phone how long did you wait for a representative?
 
no wait
 
1-3 minutes
 
3-5 minutes
 
5-10 minutes
 
more than 10 minutes
 
 
 
When did your shipment arrive?
 
earlier than expected
 
when expected/on time
 
later than expected
 
never arrived
 
 
 
What condition did your package arrive in?
 
excellent
 
fair
 
poor
 
 
 
Did your order arrive correct?
 
yes
 
no
 
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