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In your most recent customer service experience, how did you contact the representative?
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| About how long did you have to wait before speaking to a representative? |
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Did our representative... (Select all that apply)
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About how long did it take to get this problem resolved?
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| How many times did you have to contact customer service before the problem was corrected? |
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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| In evaluating your most recent customer service experience, was the quality of service you received: |
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| Please describe if there was any particular aspect of the service experience that stood out: | | |
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| The process of getting your problem resolved was: |
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Customer Service Representative
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| The customer service representative as very courteous. |
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| Which of the following qualities of the service representative stood out (as being superior)? |
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| What qualities of the customer service representative irked you? |
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| The customer service representative handled my call quickly. |
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| What would best describe your experience, when you called? |
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| The customer service representative was very knowledgeable. |
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| The waiting time for having my question addressed was satisfactory. |
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| My phone call was quickly transferred to the person who could best assist me: |
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| Over the next 12 months, how likely are you to replace your (product) with another (product or brand)? |
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