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| 1. Rate our Overall Impression: |
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| Legend: 1=poor; 2=Average; 3=Good; 4=Excellent; 5=Outstanding |
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| How do you rate the first impression from Pandrol personnel during your visit or phone call? |
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| Did you wait long for assistance? |
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| When you contacted or visited Pandrol, were you transferred to the correct department for your enquiry? |
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| Were you satisfied with the assistance for your enquiry? |
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| 2. Rate our Quoting and Ordering: |
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| Was your enquiry dealt with timeously (within 48 hours)?? |
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| Are you satisfied with the turnaround time and detail of your requested quote? |
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| When you order was placed, did Pandrol acknowledge and accept the order and communicate a lead time? |
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