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Surveys
2012
January
P
Passenger VIP Lounge Satisfaction Survey
Passenger VIP Lounge Satisfaction Survey
0%
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-Location- Which of the features below do you value most on VIP location?
Near boarding gate
Near immigration/security
Near duty free shops
Near restaurants
-Access- Which access method do you find more suitable for VIP lounges?
Automatic access with boarding pass or frequent flyer card reader
Receptionist
Both above
Invitation given at check-in counter
-Furniture and design- Which of the options below do you value most in a VIP lounge?
Fabric seating, carpet, classic warm design
Leather seating, wooden floor, fresh modern design
Any seating, classic design
Any seating, modern design
Other
-Food and beverages- Which of the options below do you value most when enjoying food and beverages in VIP lounges?
Choice of cold and hot snacks
Choice of liquors
Sofisticated liquors
Personal choices (custom made cocktails, sandwiches,...)
Varied regional choices (oriental, local, ...)
-Reading material- Which of the options regarding reading materials in VIP lounges do you value most?
Wide choice of international newspapers
Choice of magazines of my interest (business, golf, travel, fashion...)
Inflight sales,entertainment and information magazines
Travel guides about served destinations
None, I prefer to save paper and read on my computer/smartphone
-Entertainment- Which of the options below do you find more interesting for entertainment during your time at VIP lounges?
TV
Computers
Videogames
Golf simulator
Board games (chess, domino, ...)
-Meeting facilities- Would you use a conference room provided by VIP lounge even if there was an additional charge for it?
Definitely
Very likely
Likely
Very Unlikely
Never
-Additional services- Which of the additional services would you value most?
Showers
Lockers for hand baggage
Power ports and chargers for compuerts/cellular phones
Cart transportation to gate
Massage chair
-Eligibility- If in a given moment you were not eligible for VIP Lounge access, would you pay to enjoy the services offered?
Definitely
Very likely
Depends on price
Very unlikely
Never
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