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  5. Peak Installations Customer Cancel - 03/03

Peak Installations Customer Cancel - 03/03

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Questions marked with an * are required Exit Survey
 
 
* Lead Number
   
 
 
 
* How quickly did our Sales Consultant make contact following your request?
 
0-6 hours
 
6-24 hours
 
24 - 48 hours
 
Beyond 48 hours
 
 
 
* Did you schedule an in-home consultation?
 
Yes
 
No
 
 
 
* Was our Sales Consultant available to meet with you at your requested date and time?
 
Yes
 
No
 
 
 
Did that affect your decision to choose HDISÉ
 
Yes
 
No
 
 
 
* Did our Sales Consultant arrive as scheduled?
 
Yes
 
No
 
 
 
* How long was the in-home consultation?
 
0 - 30 minutes
 
30 - 60 minutes
 
60 - 90 minutes
 
over 90 minutes
 
 
 
How was your overall experience with the Sales Consultant?
 
Very satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very unsatisfied
 
 
Did you feel the following was explained to you clearly?
Yes No Do Not Remember
Product Offering
Installation Process
Financing
Warranty
 
 
 
* Were you presented with a written quote during the process?
 
Yes
 
No
 
 
 
* What were your main reasons for not choosing Home Depot Installation Services?
 
We delayed our project
 
Quality of sales consultation
 
Product/Service not offered
 
Changed my mind
 
Project was more than expected, decided to not move forward
 
 
Chose another company
 
Price
 
Price (5 - 25% higher)
 
Price (25 - 50% higher)
 
Price (> 50% higher)
 
Product offering
 
Timing é Availability
 
Other
 

 
 
 
* Did you look at other companies for quotes?
 
Yes
 
No
 
 
 
If yes, do you mind letting me know the names of the companies and how much their quotes were compared to Home Depot (in terms of %)?
   
 
 
 
Have you decided to proceed with your renovation project?
 
Yes
 
No
 
 
 
If yes, do you mind letting me know who you went with?
   
 
 
 
If no, would you like your Sales Consultant to follow up with you? when would be a good time?
   
 
 
 
Would you like us to let you know when Home Depot Installation Services has their next promotion?
 
Yes
 
No
 
 
 
* Would you like your Sales Consultant to follow up as soon as possible?
 
Yes
 
No
 
 
 
Additional Comments: