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  5. Peak Installations Customer Cancel - New

Peak Installations Customer Cancel - New

0%
Questions marked with an * are required Exit Survey
 
 
* Lead Number
   
 
 
 
* Did the Sales Consultant call within two days?
 
Yes
 
No
 
Do not remember
 
 
 
* Did you schedule an in-home consultation?
 
Yes
 
No
 
 
 
* How many days later was your in-home consultation scheduled?
 
Next day
 
2 to 3 days later
 
One week later
 
More than one week later
 
Do not remember
 
 
 
* Did your Sales Consultant arrive as scheduled?
 
Yes
 
No
 
Do not remember
 
 
 
* How long was the in-home consultation?
 
0 - 30 minutes
 
30 - 60 minutes
 
60 - 90 minutes
 
over 90 minutes
 
Do not remember
 
 
 
How was your overall experience with the Sales Consultant?
 
Very satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very unsatisfied
 
 
Did you feel the following was explained to you clearly?
Yes No Do Not Remember
Product Offering
Installation Process
Financing
Warranty
 
 
 
* Were you presented a written quote during the process?
 
Yes
 
No
 
 
 
* What were your main reasons for not choosing Home Depot Installation Services?
 
Price (5 - 25% higher)
 
Price (25 - 50% higher)
 
Price (> 50% higher)
 
Customer Service
 
Product/Service not offered
 
Customer changed mind
 
Delayed Project
 
Job Sold
 
Customer Chose Competitor
 
Product Knowledge
 
Other
 

 
 
 
* Did you look at other companies for quotes?
 
Yes
 
No
 
 
 
If yes, do you mind letting me know the names of the companies and how much their quotes were compared to Home Depot (in terms of %)?
   
 
 
 
Have you decided to proceed with your renovation project?
 
Yes
 
No
 
 
 
If yes, do you mind letting me know who you went with?
   
 
 
 
If no, would you like your Sales Consultant to follow up with you? when would be a good time?
   
 
 
 
Would you like us to let you know when Home Depot Installation Services has their next promotion?
 
Yes
 
No
 
 
 
* Would you like your Sales Consultant to follow up as soon as possible?
 
Yes
 
No
 
 
 
Additional Comments: