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Good morning/Good afternoon, I am ………… from OSN. We would like to take a few minutes of your time if you do not mind to ask you a couple of questions for a new initiative we are exploring.
*Please note that your details will be completely anonymous and would be part of an internal survey. |
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Can you please tell me which pay TV networks you are currently subscribed to?
*Terminate survey if customer is not susbcribed to Pehla
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OSN is considering offering its HD Zapper (a high definition decoder / reciever) for a discounted price of 110 AED/SAR instead of 300 AED/SAR. With this decoder you can personalize your channel selections with a customizable screen TV guide. Search up to eight days of TV listings. Control what your children are watching with Parental Control and an extra card slot is available for Al Jazeera Sports.
Based on this information, on a 10 point scale where 1 means not willing at all and 10 means definitely will, how likely are you to upgrade your box/receiver to the discounted OSN HD Zapper. |
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OSN is considering introducing a new add on pack of 11 channels for only an additional 35 AED/SAR on your current subscription. The new add-on pack includes 5 high definition channels and OSN’s HD Zapper receiver worth 300 AED for free!
The channels included in the add-on are E! HD, Food Network HD, OSN Comedy, History Channel, Discovery HD, BBC Entertainment, Disney Junior, Disney XD, Trace Urban, VH1, and OSN Sports HD.
Based on this information, on a 10 point scale where 1 means not willing at all and 10 means definitely will, how likely are you to subscribe to this new Pehla add on pack? |
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| You mentioned that you are unlikely to get the add on Pehla pack, why is that? |
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| Which 2-3 channels interest you the least from the add on pack? |
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OSN is considering offering its HD Show box (a high definition digital video recording receiver / decoder that is 3D ready) for a discounted price of 275 AED/SAR instead of 375 AED/SAR. With this decoder you can pause, rewind and fast forward live TV, get free access to OSN on demand, and set parental controls to block channels of your choice. The box has capacity to record approximately 450 hours of TV or 170 hours of HD TV
Based on this information, on a 10 point scale where 1 means not willing at all and 10 means definitely will, how likely are you to upgrade your box/receiver to the discounted OSN Showbox. |
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| On a 10 point scale, where 1 means “not at all likely” and 10 means “very likely”, how likely is it that you will still be a Pehla customer in the next 3 months? |
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| You mentioned that you are likely to leave Pehla. Why do you say that? |
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OSN is considering introducing a new add on pack of 11 channels for only an additional 35 AED/SAR on your current subscription. The new add-on pack includes 5 high definition channels and OSN’s HD Zapper receiver worth 300 AED for free!
The channels included in the add-on are E! HD, Food Network HD, OSN Comedy, History Channel, Discovery HD, BBC Entertainment, Disney Junior, Disney XD, Trace Urban, VH1, and OSN Sports HD.
Based on this information, on a 10 point scale where 1 means not willing at all and 10 means definitely will, how likely are you to subscribe to this new Pehla add on pack? |
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Gender
**From this question until the end of survey, Don't ask, only record answers using the system |
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| Smart Card/Customer number: | | |
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