Perception of Excellence-Logistics internal

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Hello Friends,

I am doing a survey on "Perception on Excellence in a Logistic company" as part of my Final Year Project in the course of Master in Marketing Management from Jamnalal Bajaj Institute of Management Studies. I would request you to please spare 5-7 minutes to fill up this survey by clicking on below link:

Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me at +91 9833 150 330 or by email at [email protected].

Thank you very much for your time and support in advance. Please start with the survey now by clicking on the Continue button below.

* Name:

* Company / Organisation:

* How long have you been working with your current company?

* What level of the management do you belong from?

* Which department are you working in?

* What is your know-how on the services offered by your company?

* When faced with a problem how often is there an immediate solution given to the customer for him/her to be satisfied?

* Please select the amount of time it takes for a work desk (all departments included) to respond to customer rate request and queries.

Does this have a positive or negative impact on the decision making at the customer’s side when awarding the business as per the feedback received