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Surveys
2014
September
P
Perception Survey
Perception Survey
Part I: Serv
Instruction
Using the scale as provided, please rate the performance of the Town Council on the folowing areas. Please note that there are no right or wrong answers. Please answer all questions. Where, 1 = Poor, 3 = Average & 5 = Excellent.
0%
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Counter Service
- Availability,i.e.8am to 5pm on
weekdays & 8am to 1pm on Sat
- Competence/knowledge of staff
- Friendliness of staff
Telephone Service
- Response time to calls
- Competent/knowledge of staff
- Friendliness of staff
Very Unsatisfied
Unsatisfied
Average
Satisfied
Very Satisfied
Email / iTown / SMS / MMS Services
- Response time to reply
- Competent/knowledge of staff
Very Unsatisfied
Unsatisfied
Average
Satisfied
Very Satisfied
Estate Cleanliness
- Overall Cleanliness
Very Unsatisfied
Unsatisfied
Average
Satisfied
Very Satisfied
Estate Repairs/Maintenance
- Overall Repairs/Maintenance
Very Unsatisfied
Unsatisfied
Average
Satisfied
Very Satisfied
Lift Maintenance
- Lift breakdown
Very Unsatisfied
Unsatisfied
Average
Satisfied
Very Satisfied
Horticulture & Grasscutting
- Overall Maintenance
Very Unsatisfied
Unsatisfied
Average
Satisfied
Very Satisfied
Improvement Works
- Overall Improvement Work
Very Unsatisfied
Unsatisfied
Average
Satisfied
Very Satisfied
General Performance of Town Council
-Overall Performance
Very Unsatisfied
Unsatisfied
Average
Satisfied
Very Satisfied
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