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Dear Customer



I would like to thank you for giving us the opportunity to help you. Please help us provide you with a better service by taking a couple of minutes to tell us about the service that you received. We appreciate your business and want to make sure we meet your expectations.



Sincerely,

Bryan Jack

Perth MI Team Manager
 
 
 
* Which member of the Perth MI Team helped you?
 
 
 
* In your most recent experience with the Perth MI Team, was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
* Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:
 
Disatisfied
 
Somewhat Satisfied
 
About Average
 
Very Satisfied
 
Superior
 
 
 
Would you please take a few minutes to describe why you are not satisfied with the product?
   
 
 
Customer Service Representative


The following questions pertain to the customer service representative who helped you. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my query within the agreed timescale
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by the Perth MI Team including customer service, features and benefits, how satisfied are you with the Perth MI Team?
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact me directly.
 
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