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| Efficiency of front desk check-in/check-out process. |
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| Courtesy/friendliness of front desk staff. |
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| Helpfulness of front desk staff. |
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| Front desk staff informing physician/staff of late arrivals/schedule changes. |
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| Front desk end-of-day responsibilities (encounter forms, charts, etc.) |
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| Efficiency of CMA triage process. |
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| Courtesy/friendliness of CMA staff. |
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| Helpfulness of CMA staff. |
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| CMA communication with physician and their staff. |
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| CMA assisting the physician when needed. |
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