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Surveys
2009
November
P
PLAN SPONSOR FALL 09 SURVEY
PLAN SPONSOR FALL 09 SURVEY
Hello:
This survey is intended to better understand your needs as a client and how we can work better to meet those needs. Your feedback will remain strictly confidential. Only feedback received through the survey will be recorded. Thank you again for your time. Your honest feedback is appreciated.
Please note, you have the option to save and continue at a later time if necessary. You can get started with the evaluation by clicking the continue button below.
We appreciate your business!
Knowledge:
Indicate the extent to which you agree that your Account Manager:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
*
understands your plan of benefits
*
understands the business needs of your company
*
understands the service expectations of your company
*
displays knowledge regarding SRC - Aetna products and services
*
clearly explains report results
Professionalism:
Indicate the extent to which you agree that your Account Manager:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
*
actively listens to and acknowledges your issues and concerns
*
provides appropriate verbal communication
*
provides appropriate written communication
*
works with you to develop a positive working relationship
Proactive Management:
Indicate the extent to which you agree that your Account Manager:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
*
monitors your account on an on-going basis
*
communicates potential problematic issues
*
provides viable alternatives to meet your business needs
*
manages system conversions and changes in plan design in an organized manner
*
sets realistic expectations regarding turn-around time
*
sets realistic expectations regarding cost
Accessibility:
Indicate the extent to which you agree that your Account Manager:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
*
is available to you
*
allocates appropriate time when meeting with you
*
demonstrates flexibility with regard to schedule changes
*
provides/communicates alternate contacts in the event of their absence
*
advises you of schedule limitations
Responsiveness:
Indicate the extent to which you agree that your Account Manager:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
*
responds to your inquiries in a timely manner
*
provides thorough responses to your inquiries
*
follows through regarding outstanding issues/items
*
solicits the assistance of SRC - Aetna product experts when needed
*
In order for us to keep our records updated, please indicate the current number of eligible employees.
Please provide updated contact information below.
*
First Name
:
*
Last Name
:
*
Address 1
:
Address 2
:
*
City
:
*
State
:
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
District of Columbia
*
Zip
:
*
Phone
:
*
Email Address
:
Please provide any other comments or suggestions.
*
Is your contact information correct?
,
Yes
No
Please provide updated contact information below.
*
First Name
:
*
Last Name
:
*
Address 1
:
Address 2
:
*
City
:
*
State
:
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
District of Columbia
*
Zip
:
*
Phone
:
*
Email Address
:
Please contact
[email protected]
if you have any questions regarding this survey.
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