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Surveys
2012
November
P
Planet Fitness
Planet Fitness
Customer Service Survey
0%
Exit Survey »
Was a staff member present at the front desk upon you entering the establishment?
Yes
No
Did the staff member greet you? (Good morning/ Hello/ Good afternoon, Hi)
Yes
No
Did the staff member smile?
Yes
No
Were you assisted within 2 minutes?
Yes
No
When stating your enquiry, did the staff member make eye contact with you?
Yes
No
Did the staff member ask you to sign the guest control register?
Yes
No
Did the staff member explain why you need to sign the guest control register?
Yes
No
Did the staff member check that you have signed the guest control register?
Yes
No
Did the staff member provide you with a welcome card to complete?
Yes
No
Did the staff member explain why you need to complete the welcome card?
Yes
No
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