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Where do you currently reside?
 
USA
 
Canada
 
Other
 
 
 
 
In what state do you currently reside?
 
 
 
Which of the following best describes your organization?
 
Access Control Software Manufacturer
 
Distributor
 
Locksmith
 
Security Consultant
 
Service Technician
 
Systems Integrator
 
Other
 
 
 
 
Approximately how many employees are employed at your location?
 
1 to 4
 
5 to 9
 
10 to 19
 
20 to 99
 
100 to 499
 
500 or more
 
Don’t know
 
Refused
 
 
 
For the purpose of powering devices or systems, from which of the following sources does your company purchase power supplies or power supply components?
 
Manufacturer (direct)
 
Distributor
 
From both a manufacturer and a distributor
 
Don’t know
 
Other
 
 
 
 
We’d like to understand a little about your role and how it deals with power supplies and power supply components in specific. Which of the following best describes your role?
 
I make the decision on the power supplies my company purchases
 
I make recommendations regarding the power supplies my company purchases
 
I have some influence regarding the power supplies my company purchases
 
I do not participate in the decision regarding the power supplies my company purchases
 
 
 
As part of your job function, do you install or service power supplies or power supply components of any kind?
 
Yes
 
No
 
 
 
Which of the following powering solutions does your company purchase, install, or service? (Choose all that apply)
 
Pre-integrated or complete power supplies
 
Power supply components (i.e. power boards)
 
Transformers
 
None of the above

 
 
 
For which of the following areas does your company purchase, install, or service power supplies or power supply components? (Choose all that apply)
 
Access Control
 
CCTV
 
Fire/Burg
 
Home Automation
 
None of the above

 
 
To what degree do you agree or disagree with the following statements?
There are few situations where a rack mounted power supply makes sense for access control.
There are limited solutions on the market which allow both a camera and access control device to be powered from the same source.
I am encountering more situations where monitoring power supply status via the web would be advantageous.
In the past few years, PoE power supplies (for access control devices) have grown but it is not widespread.
The ability to remotely monitor battery life is the most exciting recent development with power supplies.
More often, I’m finding it necessary to mix and match modular components within the enclosure more than using a pre-integrated power supply.
 
 
To what degree do you agree or disagree with the following statements?
I trust the opinion of my distributor(s) to guide our decision on what power supplies we choose.
Almost all of my power supply needs can be met with ‘off-the-shelf’ solutions.
The ‘Green’ initiative is influencing the power supply purchase decision more than it did 5 years ago.
When we commit to a brand of power supplies, we almost never deviate from it.
My company will only use power supplies that are UL listed.
We choose to use a power supply only after we’ve tested it in-house.
Power supplies are a commodity—everything is secondary to price.
Relationships with the manufacturer’s sales rep most influences the power supplies we ultimately use.
 
 
To what degree do you agree or disagree with the following statements?
Screw terminals on most power supplies are difficult to deal with because they are too small.
In general, wall mounted power supplies are easy to install.
When hanging a power supply enclosure on the wall, I often have difficulty working around the circuit boards.
 
 
From your perspective as a purchaser or user of power supplies, how important are each of the following when it comes to a power supply manufacturer and the products they make? Please use a scale of 1 to 10, where 1 is not at all important and 10 is extremely important.
1 2 3 4 5 6 7 8 9 10 N/A
Availability of marketing materials
Convenient purchase order process
Accessibility of in-field sales support
Product innovation efforts
Quality customer/technical support
Technical knowledge of sales reps
Availability of test units
Thoroughness of information in catalogs
Reliable shipping lead times
Availability of customer/technical support
Aesthetically pleasing product packaging
 
 
 
We’d like to understand a little about what is most important to you regarding the purchase decision for power supplies. For the following five attributes, please allocate 100 points to what you think is important when it comes to the purchase of power supplies (i.e., the more important the attribute is to you, the more points you allocate to it).
Product Reliability
Brand Reputation
Price
Warranty Terms
Cutting-edge Features
0
Values must add up to 100
 
 
 
Has there been a power supply that has been released in the last 2 years that you thought was particularly innovative?
 
Yes
 
No
 
Don't know
 
 
 
What power supply did you find particularly innovative and why?
   
 
 
 
When you think about power supplies, which brands are you familiar with? (Please list all that you recall)
   
 
 
 
Which of the following power supply brands are you familiar with? (Choose all that apply)
 
AccuPower
 
Architectural Control Systems Inc. (ACSI)
 
AlarmSaf
 
Altronix
 
Electronic Security Devices (ESD)
 
Hirsch
 
Honeywell
 
LifeSafety Power
 
Pelco
 
SDC
 
Securitron
 
Tycon
 
Von Duprin

 
 
 
Which of the following power supply brands has your company purchased in the last 12 months? (Choose all that apply)
 
AccuPower
 
Architectural Control Systems Inc. (ACSI)
 
AlarmSaf
 
Altronix
 
Electronic Security Devices (ESD)
 
Hirsch
 
Honeywell
 
LifeSafety Power
 
Pelco
 
SDC
 
Securitron
 
Tycon
 
Von Duprin
 
Other
 

 
 
 
Which of the following power supply brands do you consider to be the market leader for access control?
 
AccuPower
 
Architectural Control Systems Inc. (ACSI)
 
AlarmSaf
 
Altronix
 
Electronic Security Devices (ESD)
 
Hirsch
 
LifeSafety Power
 
SDC
 
Securitron
 
Von Duprin
 
Other
 
 
 
 
Why do you consider them the market leader for power supplies for access control?
   
 
 
 
Does your company have a standard, or ‘go-to’, power supply for access control?
 
Yes
 
No
 
Don't know
 
 
 
What is your company’s standard, or ‘go-to’, power supply brand for access control?
 
AccuPower
 
Architectural Control Systems Inc. (ACSI)
 
AlarmSaf
 
Altronix
 
Electronic Security Devices (ESD)
 
Hirsch
 
LifeSafety Power
 
SDC
 
Securitron
 
Von Duprin
 
Other
 
 
 
 
Why are they your company’s standard, or ‘go-to’, power supply brand for access control?
   
 
 
 
To the best of your memory, has your company talked to a manufacturer’s sales rep about AccuPower, ESD, or Securitron?
 
Yes
 
No
 
Don't know
 
 
 
Which of the following have you used to get information on power supplies? (Choose all that apply)
 
Distributor’s website
 
Distributor’s support/inside sales
 
Industry publications
 
Industry events/shows
 
Manufacturer’s sales rep
 
Manufacturer’s website
 
Manufacturer’s customer or technical support
 
Sales demos
 
Sales sheets/catalogs
 
Other
 

 
 
 
Have you ever used an online configurator tool to select the appropriate power supply?
 
Yes
 
No
 
Don't know
 
 
 
Which of the following best describes why you don’t use an online configurator tool to select the appropriate power supply?
 
I’m not familiar with any
 
I prefer to make my selection in another way
 
I haven’t found them to be accurate
 
I find them difficult to use
 
Other
 
 
 
Which of the following access control or security industry publications do you regularly read or consult for information on power supplies? (Choose all that apply)
In Print On-line
Locksmith Ledger
National Locksmith
SDM
Security Dealer & Integrator
Security Magazine
Security Products
Security Sales & Integration
Security Systems News
Security Technology Executive
 
 
 
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From your perspective as a purchaser or user of access control power supplies, how satisfied are you, overall, with AccuPower power supplies? Please use a scale of 1 to 10, where 1 is not at all satisfied and 10 is completely satisfied.
 
 
 
How likely are you to recommend AccuPower power supplies? Please use a scale of 1 to 10, where 1 is not at all likely and 10 is extremely likely.
 
 
How satisfied are you with AccuPower on the following? Please use a scale of 1 to 10, where 1 is not at all satisfied and 10 is completely satisfied.
1 2 3 4 5 6 7 8 9 10 N/A
Technical knowledge of sales reps
Availability of marketing materials
Product innovation efforts
Accessibility of in-field sales support
Thoroughness of information in catalogs
Aesthetically pleasing product packaging
Availability of test units
Availability of customer/technical support
Reliable shipping lead times
Convenient purchase order process
Quality customer/technical support
 
 
 
Who would you say is the biggest competition to AccuPower for access control power supplies and why?
   
 
 
 
If you could change one thing about AccuPower, what would it be?
   
 
 
 
From your perspective as a purchaser or user of access control power supplies, how satisfied are you, overall, with LifeSafety Power power supplies? Please use a scale of 1 to 10, where 1 is not at all satisfied and 10 is completely satisfied.
 
 
 
How likely are you to recommend LifeSafety Power power supplies? Please use a scale of 1 to 10, where 1 is not at all likely and 10 is extremely likely.
 
 
How satisfied are you with LifeSafety Power on the following? Please use a scale of 1 to 10, where 1 is not at all satisfied and 10 is completely satisfied.
1 2 3 4 5 6 7 8 9 10 N/A
Availability of test units
Convenient purchase order process
Reliable shipping lead times
Accessibility of in-field sales support
Aesthetically pleasing product packaging
Availability of customer/technical support
Product innovation efforts
Technical knowledge of sales reps
Quality customer/technical support
Availability of marketing materials
Thoroughness of information in catalogs
 
 
 
Who would you say is the biggest competition to LifeSafety Power for access control power supplies and why?
   
 
 
 
If you could change one thing about LifeSafety Power, what would it be?
   
 
 
 
From your perspective as a purchaser or user of access control power supplies, how satisfied are you, overall, with Altronix power supplies? Please use a scale of 1 to 10, where 1 is not at all satisfied and 10 is completely satisfied.
 
 
 
How likely are you to recommend Altronix power supplies? Please use a scale of 1 to 10, where 1 is not at all likely and 10 is extremely likely.
 
 
How satisfied are you with Altronix on the following? Please use a scale of 1 to 10, where 1 is not at all satisfied and 10 is completely satisfied.
1 2 3 4 5 6 7 8 9 10 N/A
Thoroughness of information in catalogs
Quality customer/technical support
Technical knowledge of sales reps
Availability of test units
Availability of customer/technical support
Accessibility of in-field sales support
Availability of marketing materials
Convenient purchase order process
Reliable shipping lead times
Product innovation efforts
Aesthetically pleasing product packaging
 
 
 
Who would you say is the biggest competition to Altronix for access control power supplies and why?
   
 
 
 
If you could change one thing about Altronix, what would it be?
   
 
 
 
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