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  2. 2015
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  5. PPV CUSTOMER SERVICE SURVEY

PPV CUSTOMER SERVICE SURVEY

Promo print ventures Limited
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PROMOPRINT VENTURES LTD CUSTOMER SURVEYDear PPV Customer,You are invited to participate in our Promoprint survey. In this survey, approximately 100 of our bestclients will be asked to complete a survey that asks questions about our customer service and ourproducts. It will take approximately 5 minutes to complete the questionnaire.Your participation in this study is completely voluntary, but we would greatly appreciate your input. It isvery important for us to learn your opinions.Your survey responses will be strictly confidential and data from this research will be reported only in theaggregate. Your information will be coded and will remain confidential. If you have questions at any timeabout the survey or the procedures, you may contact PPV at 01-7419050 or by email [email protected] you very much for your time and support. Please start with the survey now by clicking on theContinue button below.
 
 
 
 
* How long have you used our products or services? *
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
10 years or more
 
Other
 
 
 
* Which of our products do you use? Select all that apply. *
 
TSHIRTS, POLOS, CAPS, BAGS
 
UNIFORMS
 
CORPORATE GIFTS
 
BANNERS
 
OTHER ITEMS
 
Other

 
 
 
* How would you rate your level of satisfaction with us? *
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
Other
 
 
How much do you rate us on the following attributes?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* Customer service *
* Professionalism *
* Quality of products *
* Understanding customers' needs*
* Sales staff *
* Price *
 
 
 
What can we do to serve you better? *
   
 
 
 
Which of our products do you use? Select all that apply. *
 
TSHIRTS, POLOS, CAPS, BAGS
 
UNIFORMS
 
CORPORATE GIFTS
 
BANNERS
 
OTHER ITEMS
 
Other
 
 
 
How likely is it that you would recommend Promoprint to a friend or colleague? *
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Which of the following categories best describes the industry you order items for? *
 
Automotive
 
Advertising
 
Banking and financial services
 
Consulting Services
 
Education
 
Entertainment and Events
 
Government Services
 
Healthcare
 
Human Resources
 
Information Technology
 
Marketing/Sales
 
Non-Profit
 
Pharmaceuticals
 
Public Relations
 
Church or Mosque
 
Travel
 
Personal
 
Other
 
 
 
 
In your dealings with Customer relations staff of Promoprint, have any impressed you? *
 
Patricia Ojora
 
Bola Ayodeji
 
Nkiru Nwokeke
 
Lanre Kadiri
 
Chika Chigbu
 
Bolaji Olawepo
 
Yemi Falaiye
 
Samuel Afia
 
Other
 
Copyright © 2015 PROMOPRINT VENTURES, All rights reserved. Our mailing address is: Head Office:105 Cemetery Street, off Glover Street, Ebute Metta, Lagos. [email protected] Ebute Metta: +2348030444686 Ikoyi: 0806-5088586 http://www.promoprintventures.com
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