Precious Cells Customer Service Feedback

PRE-COLLECTION PROCESS

How frequent was your communication with your local Precious Cells representative?

Very Frequent

Somewhat Frequently

Sparingly

Not at all

How well was the Precious Cells sevice explained to you?

Extremely well

Quite well

Moderately well

Not at all

Was the Precious Cells local representative able to answer all your questions regarding the service?

Most of the time

Somewhat

Not at all

Were you confident that you had received all the information you needed before the collection on the day of the birth?

Very confident

Quite confident

Somewhat confident

Not at all

Did you feel prepared for the collection process?

Yes, I fully understood what was required

Somewhat, I was still confused about certain points

Not at all, I felt very unprepared

Please add your Comments about the Pre-Collection Process:

COLLECTION PROCESS

Did you feel supported by the Precious Cells local representative during your collection?

Yes, I was fully supported

Somewhat

Not at all

How did you find the collection experience?

It went smoothly with no problems

There were a few issues

It was invasive and stressful