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Surveys
2015
February
P
Problem Definition
Problem Definition
0%
Exit Survey
How do you like to reach customer service?
Telephone
Email
Personal
How fast would you contact customer service when a problem arises?
Immediately
Couple Hours
Few Days
Other
If calling customer service, how long will you wait on hold before hanging up?
5-15
15-25
25-35
Other
If you get put on hold and hang up, would you call back in the same day?
Yes
No
When you email customer service, do you leave another way to contact yourself or just expect an email back?
Give Phone Number
Give Email
All of the Above
Other
Would you like customer service to solve your problem over email or to call you to solve your problem?
Through Email
Through Telephone
Representative come fix it themselves
If the business had instant messaging, would that be your go to that form of communication?
Yes
No
If you had the power of video chat, would you use it?
Yes
No
Have you checked out our forum of problems and solutions on our website?
Yes
No
Comments/Suggestions that might help our customer service department:
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