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How well were you kept informed of policies and procedures regarding requisitions, scheduling of delivery, purchase order status, etc. ? |
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How well were your Purchase Requests (PR) and scheduled requests served in terms of timeliness? |
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How well were your follow-ups on deliveries and problems attended to? |
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How did we meet your price, quality, and other specifications? |
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Did we meet your expectations relative to Supplier's capacity and quality at a reasonable price? |
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How sufficient was the Supplier support given to meet your technical and special needs? |
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How satisfied were you with the quality of items obtained through the Procurement Department? |
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How effective were dispute resolutions cases handled (e.g. delivery date, quality, specs, etc.) with the Suppliers, if any? |
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How would you rate the overall skill level (product knowledge, contract development, and general purchasing ability) of individuals in the Procurement Department? |
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Overall, how would you rate the Procurement Department as a service operation in terms of responsiveness, support, courtesy,effectiveness, and speed in resolving your special requirements? |
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