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  5. Product and Service Satisfaction Survey 2014 - VA

Product and Service Satisfaction Survey 2014 - VA

Lighthouse for the Blind - St. Louis Product and Customer Satisfaction Survey 2014
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Hello,

As the Manager of Marketing for the Lighthouse for the Blind - St. Louis, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by telling us about the service that you have received in the past. We appreciate your business and want to make sure we meet or exceed your expectations.

The survey will take just a couple of minutes to fill out. It is possible that not all questions will apply to you, just answer the ones that do. Please help us by letting us know if there are any others this survey should go to at your VA.

Please be assured that your responses will be kept confidential.

Sincerely,
Brittney Smithers
Marketing Manager
Lighthouse for the Blind - St. Louis
 
 
 
1. Remembering your most recent experience with the Lighthouse for the Blind - St. Louis, what was the quality of the customer service you received?
 
Superior
 
Satisfactory
 
Average
 
Unsatisfactory
 
Poor
 
 
 
2. If you answered unsatisfactory or poor in the previous question, please indicate what the issue(s) were.
   
 
 
3. Please specify your satisfaction with the customer service representative you spoke with regarding the following:

Very Satisfied
Satisfied
Neutral
Not Satisfied
N/A
Response time to your inquiry
Product knowledge
Understanding of your needs
Ability to resolve a problem
Professionalism
 
 
 
4. For the previous question, you may enter any comment below on the service provided to you.
   
 
 
5. Please rate the product(s) you have purchased from us with regard to the following:

Excellent
Very Good
Good
Fair
Poor
Quality
Price
Product Appearance
Packaging Appearance
Delivery Timeliness
 
 
 
6. Please use the comment box below to comment on any product quality, good or bad.
   
 
 
 
7. Is there anything you would like to suggest in order for Lighthouse for the Blind - St. Louis to serve you better?
   
 
Thank you for your support of our mission.
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