Quality & Services Support

Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page.

Do you consider the problem resolved?

Yes

No

Was your question or issue resolved the first time you contacted the support staff?

Yes

No

Did you attempt to use our online reference guide before making this request?

Yes

No

If yes, there was sufficient information available in the online reference guide to solve my problem.

About how long did it take to get this problem resolved?

Immediate resolution

Less than one day

Between 1 and 3 days

Between 3 to 5 days

More than a week

The problem is still unresolved

How many times did you have to contact customer service before the problem was corrected?

Overall, how satisfied are you with your customer service experience?

If you were less than totally satisfied, what could have been done to serve you better?