Questionnaire - The Banking Practices & Behaviour

International Student Banking Questionnaire
Your views on student banking services

Questionnaire - The Banking Practices & Behaviour
of International Students in Ireland 2007-08

Please answer all questions by indicating your answer in the spaces provided.

Section A: Respondent profile

This section of the questionnaire is designed to provide a profile of the international students who respond to this survey.

* Please state your nationality:

* Age:

* Gender:

Male

Female

* Subject of study:

* Level of programme:

* Host university:

University College Dublin

Trinity College Dublin

Dublin City University

Other (please specify)

* Start date of study in Ireland:

* End date of study in Ireland

* Tuition fees (per year): €

* Maintenance costs per month (accommodation, food, travel etc.): €

* How are you funding your studies in Ireland?

* Is it likely that you will work full time in Ireland after completion of your studies?

Yes

No

For how long would you expect to work in Ireland?

Section B: Overview of your banking history

This section of the questionnaire is designed to get insights about your banking history.

* How many different banks have you had accounts with over your life?

* Are you still a customer of the bank that you opened your first account with?

Yes

No

* Have you ever closed an account with a bank?

Yes

No

Please give reasons why you closed an account with a bank:

* Do you have a bank account in your home country?

Yes

No

Select the type of accounts you have in your home country:

Student/Current Account

Credit Card Account

Savings Account

Loan Acount

Other (please specify)

Section C: Your banking in Ireland

This section of the questionnaire investigates your use of Irish banks.

* Have you opened an Irish bank account?

Yes

No

* Please give the reason(s) why you chose not to open an Irish bank account:

Indicate how important the following services are in enabling you to manage your finances while in Ireland. Select the appropriate number where 5= very important and 1 = unimportant.

Please identify any other banking services that are important in helping you to manage your finances while in Ireland:

* Which Irish bank(s) do you have accounts with?

Please indicate the types of Irish bank account you hold:

Student/Current Account

Credit Card Account

Savings Account

Loan Acount

Other (please specify)

* Please indicate the main reason(s) why you chose to open an Irish account:

Greater convenience

Cheaper than using a foreign bank while in Ireland

Needed an Irish account to pay for accommodation or fees

Needed an account to receive salary payment

Wished to avail of student promotions

Other (please specify)

* While in Ireland, do you use your Irish account or your home country account more frequently?

Irish bank account

Home country bank account

Indicate how easy it was for you to open an Irish bank account by selecting the appropriate number where 5 = very easy and 1 = very difficult.

Please specify any difficulties you have encountered when opening an Irish bank account:

Indicate how satisfied you are overall with the service you have received from Irish banks by selecting the appropriate number where 5 = very satisfied and 1 = very dissatisfied.

* Do you expect to use your Irish bank account after you complete your studies in Ireland?

Yes

No

Section D: Selecting a bank

This section of the questionnaire investigates the criteria you would consider when selecting a bank and the effectiveness of student promotions.

* Have you ever opened a bank account specifically to avail of student promotions?

Yes

No

Are you still a customer of that bank? (Note: If you opened more than one account, just refer to the account for which you received what you consider the most substantial offer)

Yes

No

Indicate the extent to which each of the following factors were (or would be) important to you when choosing a bank in your home country by selecting the appropriate number where 5= very important and 1 = unimportant. If a factor had no importance, please circle number one.

Other important factors (optional):

Indicate the factors were (or would be) important to you when choosing a bank in Ireland by circling the appropriate number where 5=very important and 1 = unimportant. If a factor had no importance, please circle number one.

Other important factors (optional):

* Do you know how much is charged for cross-border services (such as foreign currency transactions, international payments etc)?

Yes

No

Section E: Your banking preferences and the role of internet banking

This section deals with your banking preferences and internet banking.

* Approximately how often do you go to a bank branch (excluding ATM services)?

* How often do you use internet banking?

* What internet banking services do you use?

Check account balance

Transfer money

Phone top-up

Manage standing orders

Other (please specify)

Section F: Specific requirements of international customers

This section of the questionnaire seeks your opinion on how well Irish banks meet the needs of international students.

* Please identify any measures you are aware of that Irish banks have taken to meet the specific needs of international customers (cross-border services, documents in different languages, meeting cultural or legal requirements etc.)

* Please identify any bad experiences you have had with Irish banks or ways that you think Irish banks can improve their service to meet the needs of international students.