This free survey is powered by
  1. Surveys
  2. 2017
  3. July
  4. Q
  5. QuestionPro : Auto Purchase/ Lease Satisfaction Su
0%
 
 
Dear Customer:

As the manager of Super Deals RV, Inc, I want to thank you for your decision to purchase or lease a car from us. Please help us by taking a few of minutes to tell us about your experience. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Sincerely,
Gidget Holmes
Customer Relation's Manger
 
 
Please rate our employee who provided customer service.
EXCELLENT VERY GOOD GOOD FAIR POOR
Made you feel comfortable
Worked as a team to best satisfy you
Made you confident that this was the right vehicle
Handled your purchase in a professional and timely manner
 
 
YES NO
Were all your questions answered at the time of delivery?
Was enough time spent with you when your camper was delivered?
Was the delivery of your camper a pleasant experience?
Was the exterior clean and undamaged?
Was it delivered with all the features promised?
Did our staff have you thoroughly inspect the camper?
Were all operating controls explained to you?
Were all the terms of the warranty explained to you?
Was the Owner's Manual explained to you?
 
 
YES NO
Were you introduced to someone in the service department?
Has the dealer contacted you regarding your satisfaction?
Was your camper problem-free when you received it?
 
 
TOTALLY SATISFIED VERY SATISFIED SOMEWHAT SATISFIED SOMEWHAT DISSATISFIED VERY DISSATISFIED
Your salesperson
Your finance person
The way your camper was delivered to you
Your overall purchase experience
 
 
With whom at the dealership did you primarily discuss your vehicle's financing agreements?
 
Your Salesperson
 
Other Salesperson
 
Other (finance, insurance or business office person)
 
 
 
Overall, how comfortable were you with the way the dealership worked with you to determine the final price or monthly payments for your new camper?
 
Extremely comfortable
 
Very comfortable
 
Somewhat comfortable
 
Somewhat uncomfortable
 
Very uncomfortable
 
 

Overall, how would you rate the dealership staff that you bought the camper from?
 
Excellent
 
Very good
 
Good
 
Average
 
Bad
 
 
 
Overall, how satisfied are you with...
 
 
 
Based on your overall experience, how likely would you be to purchase another camper of this brand in the future.
 
Definitely would
 
Probably would
 
Might or might not
 
Probably would not
 
Definitely would not
 
 
 
Based on your overall experience, how likely would you be to purchase another camper from this dealer?
 
Definitely would
 
Probably would
 
Might or might not
 
Probably would not
 
Definitely would not
 
 
 
What was the single most important reason for initially shopping at the dealer where you bought your new camper?
 
Advertising (TV, radio, newspaper etc)
 
Previous experience with the dealer
 
Recommended by others
 
Location
 
 
 
Age
 
Under 25
 
25-34
 
35-44
 
45-54
 
55-64
 
65 or over