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Surveys
2010
November
Q
QuestionPro : Company Satisfaction
QuestionPro : Company Satisfaction
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How long have you been a customer of US Supply?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Which of our lines do you purchase? Select all that apply.
Plumbing
HVAC
Lavish
How frequently do you purchase from us?
Every day
Every week
Every month
Once or twice a year
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
Professionalism
Quality of {PRODUCTS/SERVICES}
Understanding customers' needs
Comter/Sales staff
Wait time at counter
Fill rates (availability of product)
Delivery
Price
Marketing support
Dealer promotions
Comment:
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely is it that you would recommend our US Supply to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improving our [PRODUCTS/SERVICES]?
How many trucks do you run?
1-2
3-4
5-6
6+
How would you describe your business?
Steady decline
Steady increase
Rapid increase
What area of your business are you focusing in over the next 12 months?
Plumbing
HVAC
Both
Other
Which area of your business do you feel we can best partner with you?
Plumbing
HVAC
Both
Other
What are your goals for the next 12 months?
Add trucks
Add employees
Maintain volume
Grow volume
Add a new HVAC line
Increase marketing efforts
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