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  1. Surveys
  2. 2011
  3. January
  4. Q
  5. QuestionPro : Company Satisfaction
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Were you happy with the way your call was answered?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very unsatisfied
 
 
 
Were you satisfied with how the agent handled your complaint?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very unsatisfied

 
 
 
What was the time frame taken to provide the reference number?
 
Very long
 
Long
 
Just on time
 
Quick
 
Very Quickly
 
 
 
How would you rate the level of satisfaction with our Call Centre?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How would you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of service
Understanding customers' needs
Price (if applicable)
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our service?
   
 
 
 
Did you think the work was carried out satisfactory?
 
Yes, it was excellent
 
Yes, it was fine
 
Neutral
 
No, it was not
 
No, it was horrible
 
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