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Surveys
2011
August
Q
QuestionPro : Company Satisfaction
QuestionPro : Company Satisfaction
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1.
How long have you been a customer at SAL'S SHOE CASTLE?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2. Which of our stores do you use? Select all that apply.
Illinois: Chicago Area
Michigan: Battle Creek Area
Wisconsin: Madison Area
Missouri: St. Louis Area
Ohio: Dayton
Other
3. How frequently do you purchase from us?
Every day
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
4.
How would you rate your level of satisfaction with your purchase?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
5. How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
Professionalism
Quality of Footwear
Understanding customers' needs
Knowledge of Sales staff
Price
Selection
6. Comment:
7. How likely are you to continue shopping at SAL'S?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
8. How likely is it that you would recommend us to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
9. Do you have any suggestions for improving the shopping experience?
10. What is your gender?
Male
Female
Prefer not to answer
11. Which category describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
12. What best describes your employment status?
Employed full-time
Employed part-time
Self-employed
Not employed, but looking for work
Not employed, not looking for work
Retired
Student
Military
Homemaker
Prefer not to answer
Other
13. Which of the following categories best describes the industry you work in?
Automotive
Advertising
Consulting Services
Education
Entertainment
Financial Services
Government Services
Healthcare
Human Resources
Information Technology
Marketing/Sales
Non-Profit
Pharmaceuticals
Public Relations
Technical Services
Travel
Other
14. Which category best describes your annual income?
Under $15,000
$15,000 - $29,999
$30,000 - $44,999
$45,000 - $59,999
$60,000 - $74,999
$75,000 - $89,999
$90,000 or more
Prefer not to answer
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