| |
| How long have you used our [PRODUCTS/SERVICES]? |
| |
|
|
|
|
| |
| Which of our [PRODUCTS/SERVICES] do you use? Select all that apply. |
| |
|
|
|
|
|
| |
| How frequently do you purchase from us? |
| |
|
|
|
|
| |
| How would you rate your level of satisfaction with us? |
| |
|
|
|
|
| How much do you rate us on the following attributes?
|
|
|
|
|
|
|
|
| |
| How likely are you to continue doing business with us? |
| |
|
|
|
|
| |
| How likely is it that you would recommend our [PRODUCTS/SERVICES] to a friend or colleague? |
| |
|
|
|
|
| |
| Do you have any suggestions for improving our [PRODUCTS/SERVICES]? | | |
|
|
|
|
|
|
|
|
| |
| Which category describes your age? |
| |
|
|
|
|
| |
| What best describes your employment status? |
| |
|
|
|
|
| |
| Which of the following categories best describes the industry you work in? |
| |
|
|
|
|
| |
| Which category best describes your annual income? |
| |
|
|
|
|
| |
| Overall, I am very satisfied with the way [COMPANY] performed (is performing) on this project. |
| |
|
|
|
|
|
|
|
|
|
|
|
|
| |
| Compared to how you felt about [COMPANY] before this project, what would you say is the likelihood of completing another project with [COMPANY] now? |
| |
|
|
|
|
| |
Considering the overall value of the project you paid for, was it
|
| |
|
|
|
|
| |
In your most recent customer service experience, how did you contact the representative?
|
| |
|
|
|
|
|
|
|
|
| |
| About how long did you have to wait before speaking to a representative? |
| |
|
|
|
|
| |
Did our representative... (Select all that apply)
|
| |
|
|
|
|
|
| |
About how long did it take to get this problem resolved?
|
| |
|
|
|
|
| |
| How many times did you have to contact customer service before the problem was corrected? |
| |
|
|
|
|
|
|
| |
| In evaluating your most recent customer service experience, was the quality of service you received: |
| |
|
|
|
|
| |
| The process of getting your problem resolved was: |
| |
|
|
|
|
Customer Service Representative
|
|
| The customer service representative as very courteous. |
| |
|
|
|
|
| |
| Which of the following qualities of the service representative stood out (as being superior)? |
| |
|
|
|
|
| |
| What qualities of the customer service representative irked you? |
| |
|
|
|
|
| |
| The customer service representative handled my call quickly. |
| |
|
|
|
|
| |
| What would best describe your experience, when you called? |
| |
|
|
|
|
| |
| The customer service representative was very knowledgeable. |
| |
|
|
|
|
|
|
|
|
| |
| The waiting time for having my question addressed was satisfactory. |
| |
|
|
|
|
| |
| My phone call was quickly transferred to the person who could best assist me: |
| |
|
|
|
|
| |
| Over the next 12 months, how likely are you to replace your (product) with another (product or brand)? |
| |
|
|
|
|
| |
| In thinking about your most recent experience with [COMPANY], was the quality of customer service you received: |
| |
|
|
|
|
Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
|
|
|
|
The Process
The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
|
|
|
|
|
|
|
|
|
|
Loading...
