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  1. Surveys
  2. 2014
  3. June
  4. Q
  5. QuestionPro : Company Satisfaction
 
 
Hello:
You are invited to participate in our survey [Customer Satisfaction]. In this survey, approximately [5] people will be asked to complete a survey that asks questions about [General Customers Satisfaction Process and Quality of our Services/Products]. It will take approximately [5] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Joel Nicol] at [07038435724] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
Over all, I am very satisfied with the way Prinxer has been performing.
 
Strongly Disagree
 
Somewhat Disagree
 
Neither Agree nor Disagree
 
Somewhat Agree
 
Strongly Agree
 
 
 
Over all, how satisfied were you with your equipment?
 
Not at all Satisfied
 
Somewhat Satisfied
 
Satisfied
 
Very Satisfied
 
Delighted

 
 
 
When you contact Prinxer, are all your problems (if any) been resolved to your complete satisfaction?
 
Yes,
 
No
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of {PRODUCTS/SERVICES}
Understanding customers' needs
Sales staff
Price
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend our [PRODUCTS/SERVICES] to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
What is your gender ?
 
Male
 
Female
 
Prefer not to answer
 
Other
 
 
 
 
TECHNICAL DOCUMENTATION AND PRESENTATION

How Satisfied are you?
 
with the appropriateness of the documentaion to your needs
 
with the quality of documentation delivered
 
with the accuracy of the documentation delivered
 
with the usability of the documentation provided
 
 
 
Prinxer understands the service needs of my Organization.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
HOW WOULD YOU RATE PRINXER OVERALL?

Overall, the Quality of Prinxer Sales Organisation's Service is
 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
Other
 
 
 
 
(FEEDBACK IMPROVEMENT) What can we do in the FUTURE to serve you better?
 
 
In your own words
 
We appreciate doing business with you and we look forward to an improved business relationship giving your advise and recommendations. PRINXER