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QuestionPro : Company Satisfaction

                                    Prior Knowledge of Expenses and Duration


 
 
Hello:
You are invited to participate in our survey "e-Court Canada".  We are continually improving our Web site to make it as useful to you as possible. It will take approximately 10 minutes to complete our questionnaire.

Your participation in this study is your way to return our favour of a life-time membership.  It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Customer Services at 613-761-8625 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How much effort did you have to take to find our web site?
 
A lot less than I expected
 
Less than I expected
 
About what I expected
 
More than I expected
 
A lot more than I expected
 
 
 
Did you experience any problems downloading files?.
 
Yes
 
No
 
Did not try

 
 
 
How frequently do you visit the "e-Court.CA" website?
 
Every day
 
Every week
 
Every 2 - 3 weeks
 
Every month
 
Every 2 - 3 months
 
Every 4 - 6 months
 
Once or twice a year
 
 
 
How satisfied are you with your experience with the "e-Court.ca" website?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of "e-Court" services
Understanding customers' needs
Sales staff
Technical staff
Cost to litigate ( seek arbitration )
Cost to litigate ( seek legal counsel )
 
 
* Did you visit our "Dashboard" webpage, if yes do you need clarification and/or do you have any suggestions
   
* Did you visit our "My Mail" webpage, if yes do you need clarification and/or do you have any suggestions
   
* Did you visit our "Keep in Touch" webpage, if yes do you need clarification and/or do you have any suggestions
   
* Did you visit our "Member Search" webpage, if yes do you need clarification and/or do you have any suggestions
   
* Did you visit our "Pie/Bar" webpage, if yes do you need clarification and/or do you have any suggestions
   
* Did you visit our "Calender Events" webpage, if yes do you need clarification and/or do you have any suggestions
   
* Did you visit our "Payments Reports" webpage, if yes do you need clarification and/or do you have any suggestions
   
* Did you visit our "How to Litigate & Cost" webpage, if yes do you need clarification and/or do you have any suggestions
   
* Did you visit our "Legal Counsel Available" webpage, if yes do you need clarification and/or do you have any suggestions
   
* Did you visit our "Legal Guides" webpage, if yes do you need clarification and/or do you have any suggestions
   
* Did you visit our "Miscellaneous" webpage, if yes do you need clarification and/or do you have any suggestions
   
* What additional information or features would you like included on the e-Court.Ca website
   
 
 
 
How likely are you to use "e-Court" to litigate ( seek arbitration OR legal counsel? )
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend "e-Court.ca" to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving e-Court.ca ?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
How likely will you use our Advertising possibilities ?
 
Very likely
 
Somewhat likely
 
Not likely
 
Never
 
Can not answer at this time
 
 
 
What prompted your visit today?
 
Doing research for work
 
Doing research for school
 
Recommendation of friend/associate
 
Just curious
 
Wanted to download files
 
Looking for update on earlier information
 
Professional development
 
Other
 
 
 
 
Which of the following categories best describes the industry you work in?
 
Automotive
 
Advertising
 
Consulting Services
 
Education
 
Entertainment
 
Financial Services
 
Government Services
 
Healthcare
 
Human Resources
 
Information Technology
 
Marketing/Sales
 
Non-Profit
 
Pharmaceuticals
 
Public Relations
 
Technical Services
 
Travel
 
Other
 
 
 
 
How comfortable are you with the Internet ?
 
Beginner
 
Somewhat
 
Experienced
 
Expert
 
Membership number & Full name and address