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2015
November
Q
QuestionPro : Company Satisfaction
QuestionPro : Company Satisfaction
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O'Connor Bros. Funeral Home, North Gate Bridge, Cork, Ireland.
You are invited to participate in our in-house survey . In this survey, approximately 500 people will be asked to complete a survey that asks questions about O'Connor Bros. Funeral Home. North Gate Bridge, Cork
ONLY
. It will take approximately 1 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Finbarr O'Connor at 021 4304444 or by email at
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
*
How long since you last you used our services?
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
*
Which of our services did you use? Select one only.
Removal, Church Service and Burial
Removal, Church Service and Cremation
No Removal, Church Service and Burial
No Removal, Church Service and Cremation
No religious services
*
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
*
Customer service
-
*
Professionalism
-
*
Quality of PRODUCTS/SERVICES
-
*
Understanding customers' needs
-
*
Staff appearance
-
*
Price
-
*
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
*
How likely is it that you would recommend our PRODUCTS/SERVICES to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Is there anything we can do to make us better to the families we serve. (optional)
*
What is your gender?
Male
Female
Prefer not to answer
*
Which category describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
*
What best describes your employment status?
Employed full-time
Employed part-time
Self-employed
Not employed, but looking for work
Not employed, not looking for work
Retired
Student
Military
Homemaker
Prefer not to answer
Other
*
Which of the following categories best describes the industry you work in?
Automotive
Advertising
Consulting Services
Education
Entertainment
Financial Services
Government Services
Healthcare
Human Resources
Information Technology
Marketing/Sales
Non-Profit
Pharmaceuticals
Public Relations
Technical Services
Travel
Other
Comments/Suggestions:
Please provide your Email Address (optional) if you would like us to get back to you to discuss any queries/suggestions/complaints.
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