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Surveys
2016
November
Q
QuestionPro : Help Desk Service Support
QuestionPro : Help Desk Service Support
0%
Hello:
You are invited to participate in our survey aimed at gauging your thoughts about our Help Desk trial period. In this survey, you and your coworkers will be asked to complete a survey that asks questions about your overall satisfaction with the tool. It will take approximately 5-7] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
In addition, your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me at (920) 627-8969 or by email:
[email protected]
.
Thank you very much for your time and support! Please start with the survey now by clicking on the Continue button below.
Help Desk Support:
How satisfied are you with:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A
Overall quality of telephone support?
Overall quality of on-site support?
Knowledge and professionalism of the help desk support staff?
Knowledge and professionalism of on-site support engineers?
Communication and follow-up on problem resolution?
The ability of help desk to diagnose your problem?
The ability of the help desk to solve your problem?
Time require resolving your problem?
Overall quality of the solution?
Maintenance services offered?
Please tell us how we could improve the quality of support we provide to you or your organization:
[COMPANY] understands the service needs of my organization.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Not sure
Overall, how satisfied are you with the amount of contact between you/your organization and [COMPANY]?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not sure
Overall, the quality of [COMPANY]'s sales department service is:
Excellent
Very good
Good
Fair
Poor
Overall, the value of [COMPANY] services compared with the price paid is:
Excellent
Very good
Good
Fair
Poor
Would you recommend [COMPANY] services to colleagues or contacts within your industry?
Yes
No
Not sure
Other (Please Specify)
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