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Surveys
2013
June
Q
QuestionPro : Online Shopping Satisfaction
QuestionPro : Online Shopping Satisfaction
0%
Exit Survey
Thank you for participating! We use this to create a better shopping experience for you. This survey will take approx. 1-2 minutes to complete. All information is anonymous.
Please start the survey below. Thank you! -The EABCO Team
How did you learn of our online store?
Magazine Ads
Friend/family member
Web search for particular product
Online Ads
Other
In the last 12 months, how many times did you visit our online store?
None
1 - 2 times
3 - 5 times
6 - 10 times
11 - 20 times
More than 20 times
The last time that you visited, why did you visit our online store?
Just browsing
To buy something for myself
To buy a gift
Re-directed by another website
Other
The last time you visited our online store, did you...
Buy exactly what you were looking for
Buy something in addition to what you were looking for
Buy something other than what you were looking for
Other
Please rate your satisfaction with the following attributes of our online store.
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
Convenience
Range of products
Price
Purchase procedure
Quality of products
Please indicate the degree to which you agree/disagree with the following statements.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
The overall website experience is positive
The website is attractive
The website is easy to navigate
Images of the products give a good sense of the actual product
Supplementary information such as size, weight, colors, etc. is depicted clearly
It is easy to contact the customer service staff via email or phone
The customer service staff is responsive to your needs
The payment process is simple to follow
Comment:
Please indicate the degree to which you are satisfied with the following statements about our products.
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
Good product variety
Good quality products
Products match online description
Products are reasonably priced
Products are delivered on time
Comment:
Would you recommend our online store to a friend or colleague?
Yes
No
How likely are you to shop at our online store again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improvement?
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