QuestionPro : Product Satisfaction Survey Template

In thinking about your most recent experience with Miller bank how was the quality of customer service you received?

Superior

Very Satisfactory

About Average

Somewhat Unsatisfactory

Very Poor

The process for getting your concerns resolved was:

Very Unsatisfactory

Somewhat Unsatisfactory

About Average

Somewhat Satisfactory

Very Satisfactory

Now please think about the features and benefits of the Miller Bank itself. How satisfied are you with the Miller Bank?

Very Unsatisfactory

Somewhat Unsatisfactory

About Average

Somewhat Satisfactory

Very Satisfactory

If you are not satisfied with the Miller bank, will you please describe why.

Customer Service Representative

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements

Are there any other comments about the customer service representative you would like to add?

Would you recommend our bank to friends and family?If no please tell why

Yes

No

Do you feel Miller bank shows appreciation to its customers? please explain

Comments/Suggestions:

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please contact: -

Miller Bank

Ebony Miller

123 apple street

bethlehem, pa, 18015