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Surveys
2017
July
Q
QuestionPro : Product Satisfaction Survey Template
QuestionPro : Product Satisfaction Survey Template
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In thinking about your most recent experience with [COMPANY], how was the quality of customer service you received?
Superior
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
The process for getting your concerns resolved was:
Very Unsatisfactory
Somewhat Unsatisfactory
About Average
Somewhat Satisfactory
Very Satisfactory
Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:
Very Unsatisfactory
Somewhat Unsatisfactory
About Average
Somewhat Satisfactory
Very Satisfactory
If you are not satisfied with the product, will you please describe why.
Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
Are there any other comments about the customer service representative you would like to add?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please contact: -
[COMPANY]
[MANAGER_NAME]
[ADDRESS_1]
[ADDRESS_2]
[CITY], [STATE], [ZIP]
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