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  1. Surveys
  2. 2012
  3. November
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  5. QuestionPro : Products Sold to Consumers
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* When did you purchase your uniform or apparel products?
 
Less than 1 month ago
 
1-2 months ago
 
2-4 months ago
 
4-6 months ago
 
6 months or more
 
 
What uniform or apparel items did you purchase?
Yes No
Class A Uniform
Class B Uniform
Job Shirt
Tactical Polo
T-Shirts
Coat/Jacket
Hat
Boots
 
 
Comment:
   
 
 
 
* Where/How did you purchase your products? Select all that apply.
 
Roxbury Showroom
 
Sparta Showroom
 
Via E-Mail
 
Telephone order
 
Through an account manager
 
Other
 

 
 
 
* How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
Comment:
   
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
* Customer service experience
* Professionalism
* Purchase experience
* Cost of products
* Quality of products
* Understanding customers' needs
* Turn around time
 
 
Comment:
   
 
 
 
* How likely are you to purchase more of our products in the future?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* Would you ever recommended us to others?
 
Absolutely
 
Maybe
 
Sorry, no
 
 
 
* How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
* Do you have any suggestions for improvement?
   
 
 
 
* What branch of the emergency services do you work or volunteer for?
 
Volunteer Fire
 
Career Fire
 
Volunteer EMS
 
Career EMS
 
Law Enforcement
 
Military
 
Non Emergency Service
 
 
 
* Which of the following categories describes your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
 
 
* What best describes your geographic location?
 
Sussex County
 
Morris County
 
Warren County
 
Bergen County
 
Passaic County
 
Essex County
 
Somerset County
 
South Jersey
 
New York
 
Pennsylvania
 
Other
 
 
 
 
* Do you plan on making another uniform or apparel purchase through Firefighter One in the future?
 
Absolutely!
 
Probably
 
Maybe
 
No
 
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