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Surveys
2015
June
Q
QuestionPro : Products Sold to Consumers
QuestionPro : Products Sold to Consumers
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Hace cuánto tiempo ha estado comprando nuestros productos?
Menos de 6 meses
Entre 6 meses y 1 año
Entre 1 y 3 años
Entre 3 y 5 años
Más de 5 años
Cuan a menudo usted usa estos productos?
No lo uso
Diariamente
Semanalmente
Mensualmente
Trimestralmente
Head&Shoulder
Pantene
Garnier
Familand
Ballerina
Ingrese un comentario
¿Dónde compra usted éstos productos? Seleccione una opción
Supermercados
En línea
Por teléfono/catálogo
A través de un proveedor
Negocio de barrio
Ferias libres
Otro
¿Cómo evaluaría en general el nivel de satisfacción con nosotros?
Altamente satisfecho
Un poco satisfecho
Neutro
Un poco insatisfecho
Altamente insatisfecho
Comment:
Cómo nos evaluaría en los siguientes características ?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Servicio al Cliente
Calidad de los productos
Precio
Calidad de los productos
Understanding customers' needs
Comment:
How likely are you to continue using our products?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Do you have any suggestions for improvement?
What is your gender?
Male
Female
Prefer not to answer
Which of the following categories describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
What best describes your employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed, looking for work
Unemployed, not looking for work
Student
Retired
Military
Homemaker
Prefer not to answer
Other
Which category best describes your annual income?
Under $15,000
$15,000 - $29,999
$30,000 - $44,999
$45,000 - $59,999
$60,000 - $74,999
$75,000 - $89,999
$90,000 or more
Prefer not to answer
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