QuestionPro : Professional Services Purchase Inten

How many times have you used any of our services in the past year?

None

1 - 2

3 - 4

5 or more

When was the last time you did business with us?

Within the last month

Between 1 and 3 months ago

Between 3 and 6 months ago

Between 6 months and a year ago

More than a year ago

Never done business with us

What specific services did you use during your last experience with us? Select all that apply.

How important are each of the following factors when shopping? Please rank in order of importance.

How satisfied you are with the following:

How much time did you spend interacting with a representative?

I did not interact with a representative

Up to 5 minutes

Between 5 to 15 minutes

Between 15 to 30 minutes

Between 30 to 60 minutes

More than 60 minutes

Have you ever used any of the following services? Select all that apply.

How likely is it that you will do business with us again?

Do you have any suggestions for improving our services? If so, what?