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Surveys
2014
March
Q
QuestionPro : Service Delivered Follow-up
QuestionPro : Service Delivered Follow-up
STANLEY SECURITY SERVICE SURVEY
0%
Exit Survey
In the past 12 month how many times have you requested Stanley company's services?
once
2 to 4 times
4 to 6 times
6 or more
Which technology was serviced?
VIDEO SYSTEM (camera, NVR, POE switch etc)
ACCESS CONTROL (Reader, door contact, REX device)
INTRUSION/ALARM SYSTEM (Durress button, Motion detector, temp sensor)
LOCKING HARDWARE (Door Strike, Mag Lock)
DOOR HARDWARE (lever set, door closer, hindge)
Other
Please indicate your level of satisfaction with the following attributes of your most recent service need.
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
N/A
Communication prior to service (service ticket number, ETA)
Delivery of service (wait time)
Delivery of service (during technician site time)
Quality of support
Quality of proposals created
Knowledge of our staff
Post-service follow up
Comment:
Please complete the following. The most recent service call ...
Was better than expected
Matched expectations
Was worse than expected
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Our service played a key role in increasing your business results
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your company
We are thorough in planning and execution
Comment:
How do we rate compared to other consultants/service providers?
Much better
Better
About the same
Worse
Much worse
Don't know/not applicable
Do you have any suggestions for improvement?
Thank you for your time to complete this survey. Your answers will be used to improve our overall customer service.
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