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  1. Surveys
  2. 2016
  3. January
  4. Q
  5. QuestionPro : Service Delivered Follow-up
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Questions marked with a * are required Exit Survey
 
 
* How long have you used our firm's services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
* What type of services did you seek from the firm?
 
1. Consultation
 
2. Commencement of legal suit in court
 
3. Purchase/ Sale of property
 
4. Divorce
 
5. Drafting Agreement
 
6. Others specify
 
 
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Delivery of service
Attitude of our staff towards clients
Methods of communication
Quality of support
Quality of proposals created
Price
Post-service follow-up
Knowledge of our staff
 
 
Comment:
   
 
 
 
Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
Our service played a key role in Meeting your expected results
The cost of our service is worth the benefits achieved
We achieved the results within the expected time frame
We understand the needs of our clients
We are thorough in planning and execution
 
 
Comment:
   
 
 
 
How likely are you to renew your contract with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate compared to other consultants/service providers?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?
   
 
Milner Katolo & Associates Ntemwa House Stand No. 2993 Sianjalika Road Off Mwapona Street Woodlands Lusaka