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  2. 2016
  3. November
  4. Q
  5. QuestionPro : Service Delivered Follow-up
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Exit Survey
 
 
How long have worked within the Security Services Group here at USBank?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
What is your job function with the group?
 
ETM Test Manager
 
ETM PFAM Lead
 
ETM Tester
 
{OPTION 4}
 
{OPTION 5}
 
 
Please indicate your level of satisfaction with the following attributes From our Development Partners.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Delivery of functionality
Quality of functionality delivered for testing
Methods of communication
Quality of support received from development teams
Quality of proposals created
Defect Process and handling of Back-Logged issued
Post-service follow-up
Knowledge base for application
 
 
Comment:
   
 
 
 
Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
Our service played a key role in increasing your business results
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your company
We are thorough in planning and execution
 
 
Comment:
   
 
 
 
How likely are you to renew your contract with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate compared to other consultants/service providers?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?