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Dear SIr or Madam,

Please take just a few minutes to complete this customer satisfaction survey. This survey will serve as a tool for us to improve the service that you are currently receiving from us.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Chad Piot at (504) 833-5901 or by email at [email protected]
 
 
 
* How long have you been using MCC Services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use our services?
Don't Use Monthly Quarterly Within last 6 months Within last 12 months
* HVAC Preventive Maintenance
* HVAC Service Repairs
* HVAC Replacement / New Installation
* Plumbing Preventive Maintenance
* Plumbing Service Repairs, Replacement & installation
 
 
Comment:
   
 
 
 
* How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
* Customer service experience
* On-time delivery of service
* Professionalism
* Quality of Services
* Understanding of customers' needs
* On-time and accurate billing
 
 
Comment:
   
 
 
 
* How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
* How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
* How likely are you to recommend our company to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
* Which category best describes the industry you work in?
 
Industrial
 
Property Management
 
Office Building
 
Education
 
Entertainment
 
Financial Services
 
Government Services
 
Healthcare
 
Hotels
 
Information Technology
 
Restaurants
 
Condominiums
 
Residential
 
Retail
 
Event Centers
 
Travel
 
Other
 
 
 
 
* Which category best describes the functional area you work in?
 
Administration
 
Management
 
Business Development
 
Consulting
 
Engineering
 
Finance
 
Human Resources
 
Marketing/Sales
 
Information Technologies
 
Owner / Executive
 
Other
 
 
 
 
* How many people are there in your organization?
 
1
 
2 - 4
 
5 - 9
 
10 - 24
 
25 - 49
 
50 - 99
 
100 - 249
 
250 - 499
 
500 - 999
 
1000 or more
 
Thank you for taking time out of your busy schedule to complete this survey for us. We value your input and appreciate your business and look forward to working with you again in the future.