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  1. Surveys
  2. 2010
  3. November
  4. Q
  5. QuestionPro : Services Provided to Consumers
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Where did you find us?
 
Google Search
 
Yellow Pages
 
Yell.com
 
Word-of-mouth
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time arrival of drivers
Professionalism
Our website for information
Quality of Vehicles
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to recommend us to others?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improvement or a testomonial?
   
 
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