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Surveys
2011
October
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
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With regards to your most recent experience with CP, how satisfied are you with:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A
Verbal communication
Written communication
Project plans,format and detail level
Presentation at the project kick-off meeting
Amount of information during the entire project cycle
Accuracy versus proposal project plan
Project review meetings
Project review frequency
Acceptance procedure and performance
Final results handover
How could CP better support you from a project management standpoint?
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How satisfied are you with:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A
Your experience of the most recent installation
The delivery schedule
The timeliness of the installation(s)
The professionalism shown by CP engineers
The technical skills of CP engineers
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
How could CP better support you from a project management standpoint?
What is your gender?
Male
Female
Prefer not to answer
What is your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
What best describes your employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed, looking for work
Unemployed, not looking for work
Student
Retired
Homemaker
Military
Prefer not to answer
Other
Which of the following categories best describes your annual income?
Under $15,000
$15,000 - $29,999
$30,000 - $44,999
$45,000 - $59,999
$60,000 - $74,999
$75,000 - $89,999
$90,000 or more
Prefer not to answer
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