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  1. Surveys
  2. 2011
  3. October
  4. Q
  5. QuestionPro : Services Provided to Consumers
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How long have you been a client of ClarkMorgan?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How many training hours have you received from ClarkMorgan in 2011?
1-7 8-32 33-64 65-95 More than 96
Business Writing
Communications
Leadership
Presentations
Sales and Negotiations
Train the Trainer
 
 
 
How did you hear about us?
 
 
Please specify
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Professionalism of Account Manager
Experience with trainer
Quality of training
Professionalism of trainer
Understanding of customers' needs
 
 
 
How do we rate in comparison to other training companies?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
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