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2012
January
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
Integrated Genomics Facility--Microarray Service Customer Satisfaction Survey
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How often do you use our microarray services?
Less than 1 array/year
5 arrays/year
10+ arrays/year
20+ arrays/year
More
Other
How often do you use our data analysis services?
Don't Use
Daily
Weekly
Monthly
Quarterly
{OPTION 1}
{OPTION 2}
{OPTION 3}
{OPTION 4}
{OPTION 5}
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of customers' needs
How do we rate in comparison to other facilities that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
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